Introduction

How we use your data

Mesquavine uses your personal data to respond to enquiries, provide budgeting and wellbeing support, improve services, and comply with legal obligations. We aim to use the minimum amount of data necessary for each purpose.

• • Responding to your enquiries and requests
• • Preparing for and delivering budgeting and wellbeing sessions
• • Maintaining records of your budgeting plan and progress
• • Improving website content, tools, and user experience
• • Communicating important updates about services or policies
• • Complying with legal, regulatory, or contractual obligations
• • Protecting the security and integrity of our systems

Your data protection rights

Depending on applicable law, you may have rights such as access, rectification, deletion, restriction, objection, and data portability. You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how your data is handled.

• • You can request confirmation of whether Mesquavine holds your personal data and obtain a copy of that data.
• • You can ask Mesquavine to correct inaccurate or incomplete personal data we hold about you.
• • You can request deletion of your personal data where it is no longer necessary, where you withdraw consent, or where you successfully object to processing, subject to legal obligations.
• • You can request a copy of your personal data in a structured, commonly used, machine readable format, and ask us to transfer it to another organisation where technically feasible.
• • You can object to certain types of processing, particularly where Mesquavine relies on legitimate interests as the legal basis, and we will consider your request in line with applicable laws.
• • You can request that Mesquavine restricts processing of your data in certain circumstances, such as while a complaint or objection is being considered.

Data security

Mesquavine takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. While no system can be completely secure, we aim to reduce risks through careful design and regular review.

Data retention

Mesquavine keeps personal data only for as long as necessary to fulfil the purposes described in this policy, including responding to enquiries, providing services, meeting legal obligations, and resolving disputes.

• • Details relating to any account or profile you create to use Mesquavine services or tools.
• • Information about how you use budgeting tools and resources, such as which sections you access most often.
• • Records of communications with Mesquavine, such as emails, messages, or notes from phone calls and meetings.
• • High level financial information you choose to share for budgeting support, such as income ranges, typical expenses, and savings aims.
• • Preferences about receiving information from Mesquavine, such as updates about budgeting resources or service changes.

Retention periods may vary depending on the type of data and legal requirements. When data is no longer needed, it is deleted or anonymised where feasible.

International data transfers

If personal data is transferred outside your country, Mesquavine will take appropriate steps to ensure a similar level of protection, such as using standard contractual clauses or working with providers that offer adequate safeguards.

• • Transfers to service providers offering adequate data protection safeguards
• • Use of standard contractual clauses where appropriate
• • Limiting transfers to what is strictly necessary for the service
• • Regular review of providers’ data protection practices

Cookies

Mesquavine uses cookies to support core website functions, remember your preferences, and understand how the site is used. Some cookies are essential for the site to work, while others help improve content and user experience. You can manage cookies through your browser settings and our cookie controls.

You can change your cookie preferences at any time through your browser or by adjusting settings on this site, although disabling certain cookies may affect how the website functions.